Assessment & Review Policy

Care4 are an independent domiciliary care company who receive referrals from Social Services departments, GP's and Private individuals.

Care4 will never provide care to any client without a prior assessment of care needs and a full risk assessment; we take into account the clients ability to remain living independently but safely in their own home their mental health and well-being are also taken into account.

A referral comes into the office via fax or telephone, the Registered Manager arranges a mutually convenient time to visit the prospective service user and if necessary a family member or an advocate. During the assessment the prospective service user is encourage to suggest what care they would like and how it should be delivered, at all times their viewís are listened to and taken into account. Where there is a difference of opinion all problems are aired and solutions sought. If the service user is happy with the care plan they sign the daily task sheet and care will start on the agreed date and time. If however a solution is not found and the problem is a one of a health & safety, Care4 reserve the right to refuse the care package.

Care4 are committed to quality assurance; part of this is by telephoning the service user after seven days of care being provided, this ensures that the service user is happy with the care plan and that it is meeting their expectations. The service user is then advised that after six weeks a meeting will take place to discuss openly how the care plan is working? Is it meeting the service users needs and requirements? This meeting allows the service user the opportunity of again making their views known.

The next review takes place six months after the previous review, unless there is a change of need or circumstance, again it is Care4 intention that at all times the views of the service user are taken into account and listened to.

All assessments and review documents are held in the branch, a copy having been sent to the service user for their records. All assessment and review dates are log on the office computer.